ShackletonThomas takes pride in creating exceptional products for our customers. 
If for any reason you are not satisfied with you purchase, please contact us by email at or by phone at (802) 672-5175. 
Please note that we are not available to answer the phone when the store is not open. Voice mail messages will be returned within 3 business days.
Timing for Returns and Exchanges: 
Items purchased online may be returned for a full refund within 7 days of delivery or within 30 days of delivery for store credit. All items must be in their original packaging and condition.

In-stock furniture returns must be made within 7 days and will be charged a 20% cleaning and restocking fee.
Return Procedure: 
To return merchandise, first contact A return shipping label will be created for you. Please do not ship returns without first coordinating with ShackletonThomas. 

Customers are responsible for any shipping costs for returns and exchanges. ShackletonThomas does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to ShackletonThomas.

Merchandise may also be returned in person at ShackletonThomas Workshop Store in the Bridgewater Mill, Bridgewater, Vermont. 

Once items are received by ShackletonThomas, refunds are credited to the original form of payment or issued as store credit minus the cost of shipping. Store credit expires in 5 years.
Final Sale: 
All edible/food items, Second Quality, and special orders are final sale. 
All fine art is final sale.
Broken Deliveries: 
Broken merchandise must be reported to us within 7 days of delivery. Please contact immediately to arrange for a replacement. 

To help with reimbursement, please photograph the packaging and broken item, email the pictures to us, and keep box with contents until the claim is complete. We appreciate your cooperation.
International Sales: 
We are unable to refund any taxes or duties paid for customs.